Strategies and Projects from Germany

CEO of Datenzentrale (Data Center) Baden-Württemberg, Vice Chairman of Vitako

Karl Tramer, 57 years old, Computer Scientist, studied at University of Bonn. 1980 research assistant at Telekom, Darmstadt. 1981-1996 Software AG Darmstadt. 1993-1996 Director of Business Unit Application Development and member of the Software AG Management Team. Since August 1996 CEO of Datenzentrale (Data Center) Baden-Württemberg. Since December 2005 Vice Chairman of Vitako.

To gain a realistic view of the near future of public administration and the necessary steps for modernization, the well-known Deutsches Institut für Urbanistik (Difu) has been commissioned by the Ministry for the Interior and Sports of the State of Berlin to conduct a study called “ServiceStadt Berlin 2016”. This study analyses the influence of changing general framework (e. g. demographical or technical transition) and the resulting challenge for public administration in Berlin.
Presentation Manfred Pasutti

Head of the “Governance and Co-ordination of Modernization of the Administration” Unit, City and State of Berlin

After two years for the Federal Ministry of the Interior, Manfred Pasutti (55) became Head of the “Managing and Coordinating the Modernization of Public Administration” Department in Berlin, first in the Senate Department for Finances, and then in the Senate Department of the Interior and Sports since 2007. The key to his perseverance lies in his 30 years as a marathon and ultra-marathon runner.

Member of the Board of Vitako

Peter Kühne has been Lecos GmbH’s Managing Director since 2001. Before this, the telecommunications technician and IT engineer was head of the Information and Communications Department of the City of Leipzig. He played an active role in organizing municipal data processing capabilities in Leipzig and starting Lecos GmbH as a spin-off of the Information and
Communications Department. In addition, Kühne is a Member of the Board of Management of VITAKO, the Association of German Public ICT Service Providers

The Alliance is a consortium of European public administration IT service providers (insofar as the corresponding legally and economically responsible bodies are corporations under public law) that was created with the goal of bringing about the cross-border transfer of know-how and of providing mutual support in terms of the issues and challenges specific to the sector. The presentation will focus on specific collaborative achievements and synergies, as well as on the possibilities and areas of potential that Europe-wide cooperative approaches hold for IT service providers involved in public administration environments.

Presentation Jabkowski / Ludwig

Chief Executive Federal Computing Centre of Austria (BRZ), Vienna

After graduating in Computer Science, he was employed for many years in several strategically important positions in the technology industry e. g. at VOEST Alpine AG. He was COO of Applied International Informatics AG. Since December 2005 he has been the Managing Director of the Austrian Federal Computing Centre, the leading IT-service provider of the Austrian public administration and joint founder of the “European Alliance of Government IT Service Providers”.

Ludwig, Hubert

Chief Executive DVZ Data Centre Mecklenburg – Vorpommern GmbH, Schwerin

Hubert Ludwig was born in 1954. Since 2005 he has been leading the DVZ Datenverarbeitungszentrum Mecklenburg – Vorpommern GmbH, the IT Service Provider for the Federal State of Mecklenburg – Western Pomerania. He completed a degree in Electronics, Law and Economics (at the Humboldt University in Berlin) In addition, Hubert Ludwig is a Board Member of the nationwide “Initiative D21”, co-founder of the “European Alliance of Government IT Service Providers” – a body initiated in 2007 – and Chairman of the German “Data Centre Directors Working Group”

IBM launched its Smarter Planet initiative a year ago, an effort greeted by praise for its bold vision of an instrumented world becoming increasingly interconnected and intelligent. It focused on how digital technology can infuse intelligence into transportation, healthcare, water management, energy and other fields to make the planet smarter. This address will share the lessons learned and discuss how “Smarter Cities” has resonated with government leaders and how it is impacting hundreds of cities worldwide.

Presentation Anne K. Altman

General Manager, Global Public Sector IBM Corporation

Anne Altman is responsible for the strategy, direction, development of solutions, and sales for the public sector worldwide, including government, education, health care, life sciences and pharmaceutical industries. In addition to her role as GM of the Global Public Sector, Altman is also a member of IBM‘s Performance Team and IBM’s Integration and Values Team. Altman has a Bachelor of Science degree in marketing from George Mason University and lives in the Washington, D.C. area with her husband and two children.

A paperless public administration is a challenge that must be solved to support transformation and to facilitate the redesign of the organization and related processes. The main focus is on how to guarantee the secure and permanent electronic recording of documents, how to manage and retrieve them, how to make them accessible to those who have the right to do so, and what common standards must be defi ned end deployed to guarantee their circulation.

Information Systems, City of Prato

Paolo Boscolo gained a Masters degree in Electronics Engineering in 1986. He previously worked for Infogroup S.p.A. and Nuovo Pignone S.p.A and ALCATEL Italia. In this last employment, in his capacity as Head of the ICT Department, he took part in a number of different research projects funded by the European Community. During the last 10 years, he has been in charge of the management of advanced eGovernment projects for the Prato City Council. In this role, he promoted and/or participated in many eGovernment projects funded by the EU Commission and national/regional governments.

CIO Letters and Member of the Board of Deutsche Post AG

CIO/Member of the Divisional Board of Deutsche Post, sponsor of the online letter project. Founder and president of the SOA Innovation Lab. Host of the annual SOA Days enterprise architecture conference. Regular lectures on IT management at the Technical University of Munich.

At the beginning of 2010, the Municipality of Rome set down a roadmap to eliminate gradually the internal basic paper process (5,500,000 documents per year at an estimated cost Euro 85 million) and to realize an electronic platform in order to support the activities. The Municipality will present this roadmap and provide information on all projects and target estimates for the coming 18 months.

Presentation Emilio Frezza

Head of Department for Technological Resources, Population Register and Statics of the City of Rome

University degree in Electronic Engineering and Masters degree in Telecommunications from SSGRR Scuola Superiore G. R. Romoli. He was a Board Member of many national and international telecom companies (Stet Mobile Holding, Stet France,
Barthi Cellular, Viasat, STT etc). In 2004, as Area Director of Cnipa (the national public administration IT agency). In 2009, he joined the Municipality of Rome as Head of Department for Technological Resources, Population Register and Statistics of the City.

Transformation at the registry office: paper birth certificates, death and family registers which have been collected and updated manually for centuries, will now be replaced by electronic registers. Certificates will be electronically signed, a document management system will replace the registry books. The digitalized documents must remain capable of inspection for parties other than the relevant Registry Office, Longterm archiving over a period of 110 constitutes a major challenge.

Presentation Siegbert Philipp

Head of Department ICT Solutions, IKS, City of Saarbrücken

Siegbert Philipp, a graduate in administration, had already obtained detailed expert knowledge in the organisation of Saarbrücken’s administration when he started to work for IKS, an IT service centre in 1997. As Manager of the “IT Applications” Department, he can contribute his practical experiences to the process of reorganization and standardization of administrative processes. He feels at home both in the IT and in administration. This provides a good basis to organize successful projects.

One of the most important initiatives in our strategic plan has been the complete redesign of the most important business processes in the city. This means the elimination of paper and use of electronic documents, electronic files and digital signatures. This represents a major impact in the way jobs are performed, mostly VIPs who sign legal documents. On the technical side, the integration between the new applications with an external software package for document management using a unique infrastructure for all applications has not been easy.

Presentation Ramon Garcia Ortega

Director of Technology and Security at Institut Municipal d‘Informàtica – City of Barcelona

Ramon Garcia is Director of Technology and Security at Institut Municipal d’Informàtica (Barcelona City Council) since 2004. During the period 2000 – 2003 he worked in Compass Consulting as senior consultant, specializing in benchmarking of data processing centers. He was also Technical Director of computerization of the Catalan police (Mossos d’Esquadra) in the period 1997-2000 while he was working in the Centre Informàtic (Catalan Government).

The presentation refers to the steps to paperless documentation in the Municipality of Varna, Bulgaria: Building a reliable hardware infrastructure. System implementation with industrial standard elements – software platforms, Intranet and Web-based applications, LAN structure, communication components etc. Back office structure-segments, integration of paper and digital documents repositories interoperability aspects; integrity, security and access to sensitive content data; the process of organizing online services to the public – basic challenges.

Presentation Sergey Borisov

Director of Information and Administrative Services Directorate, City of Varna (Bulgaria)

Sergey Boris is Director of Information and Administrative Services Directorate, Municipality of Varna, Bulgaria. Previous occupations: Head of the Industrial Property Centre, Bulgarian Patent Offi ce; Research scientist in applied electronics, Bulgarian Ship Hydrodynamics Centre (BSHC).

All over Europe, local governments have implemented electronic services reaching a wide variety of users. It is not, however, simple to convince citizens and enterprises of the advantages of such services. It is also the case that public offi cials do not always understand the value of such investments. The use of electronic services sometimes suffers from lack of acceptance and limited take up. But there are many success stories that show how good design service design and measures of marketing and campaigns may help to implement electronic services.

CIO City of Ljubljana

Ana Selikar has worked as an IT manager for the City of Ljubljana, the capital of Slovenia, since October 2007. Prior to that she worked in different private enterprises, the last six years as CIO of Slovenia’s largest daily newspaper Delo. She joined the city administration because of Mayor Jankovic’s ambitious programme and changes he brought. Ana Seliskar graduated in Computer and Information Sciences at the University of Ljubljana and is presently working on her Masters degree.

The research carried out by the CSS Lab – Bocconi University – Milan shows some “value” elements of the digital innovation in the relation between citizens and municipalities. This theme represents, in the strategy of offering public services, a variable which is increasing its relevance and on which a discussion has been developed by the academic sector and the policy makers. The research activity has been conducted using data from a sample of representative cities belonging to the Major Cities of Europe organization from all over Europe.

Presentation Prof. Luca Buccoliero

Bocconi study: Value for citizens in web 2.0 projects

Bocconi University and SDA Bocconi, Milano

SDA Professor Ph.D in Public Management; Assistant Professor at Bocconi University; Associate Professor at SDA Bocconi School of Management, and coordinator of e-Government and e-Health research and teaching activities at the Customer and Service Science Lab Bocconi.
His fields of research include the following: Information and Communication Technologies in the Public Sector, E-Health, E-Government, Citizen Relationship Management.

How can local government use social media to strengthen its communication with citizens? What doors does this open and what challenges and obstacles occur? For a year now, the city of Uppsala has used social media to be where users/citizens are – on Facebook, Twitter and YouTube – as a complement to the official website. In the presentation, the reasoning behind this and the outcome of the various endeavors will be discussed

Presentation Maria Aulén Thomsson

Web Strategist, City of Uppsala

Maria Thomsson is Web Strategist and Information Officer in the city of Uppsala, Sweden, with the responsibility of managing and developing the official website of Uppsala (www.uppsala.se) and the municipality‘s Intranet. Maria has close to 30 years of experience in local government. She studied at the University of Uppsala and is a certified IT Architect

Marketing is an important but often neglected factor in the development of online services. The result is that applications that require extensive resources, time, and effort are often placed on the web only to be unable to reach the usage quotas required to become profitable – all because of insufficient promotion. The solution is to be found in the interaction of various specialists (IT, organization, PR, etc.). The presentation will focus on the marketing strategies pursued by Hamburg and on how the resulting activities can also translate into measurable levels of success.

Presentation Renate Mitterhuber

Deputy CIO, City of Hamburg

Renate Mitterhuber, City of Hamburg, Deputy CIO, head of the E-Government and IT Strategy Unit in the Department of E-Government and IT-Governance in the Ministry of Finance. Responsible for the development and the roll-out of the E -Government- and IT strategy. Since 1991 within the administration active in various topics (education, sciences, culture and finance), in the field of e-government since 2002

The presentation will describe the current status of e-government services in Vienna and will show the degree of acceptance of the services. Traditional ways of measuring such as customer satisfaction, frequency counting have been supplemented with innovative methods of measuring and analyzing. The presentation will also give insights to the marketing activities for Vienna’s e-government services. The ultimate goal is optimizing the usage of Vienna’s e-Gov services.

Presentation Norbert Weidinger

Deputy CIO, City of Vienna

Dipl.-Ing. Norbert Weidinger has been Deputy CIO of the Organisation and Security Division of the Department of Information and Communication Technology at Vienna City Council since 2005. He is responsible for the further development of e-government in the City of Vienna and for e-government cooperation agreements at a national and international level. Norbert Weidinger was the Head of the IT- Department of the General Hospital of Vienna (AKH) until 1989.

Government 2.0 changes the way in which public administrations interact with citizens, NGOs and commercial organization. Its main pillars are transparency, participation and collaboration. It requires a common strategy – usually called “open government”. In this presentation, all three aspects of Government 2.0 are explained and many successful international examples are provided. These examples show how Gov 2.0 opens up value chains and how citizens participate in generating ideas or developing applications and services for public administrations.

Presentation Anke Domscheit

Director Government Relations, Microsoft Germany

Anke Domscheit is Director Government Relations, Microsoft Germany, and responsible for innovative Government Programs with a focus on Government 2.0. Prior to that, she was Engagement Manager and consultant with Accenture and the Business Technology Offi ce at McKinsey, e.g. for IT strategy projects in Public Sector. Anke Domscheit holds a Masters in European Business Administration (UK) and a BA in Intern. Business Administration. She is 42 years old and lives in Berlin.

The introduction of mobile systems to the city workers has been one of the priorities of Barcelona 2.0 strategic plan. PDA’s and portables have now been deployed for the Urban Police, urban inspectors and social services staff. This has meant the complete redesign of each business process. The successful results have been greater productivity and quality accompanied by a reduction of processing times. A study of all possible uses of mobile systems is being conducted in order to prioritize the applications delivering the greatest benefits.

Presentation Lluis Olivella

General Manager of Municipal Computer Services (IMI), City of Barcelona

Lluís Olivella (born in Barcelona in 1947) is an industrial engineer. He worked in the Information and Documentation Consortium of Catalonia until 1975. In 1976 he received his PhD in Information Technology. Since 1985 he has been the Head of the Municipal Computer Services, first as Director of the Municipal Computer Centre and since 1995 as Director of the Municipal Information Technology Institute of Barcelona City Council.

WIKIPOWER has developed Web 2.0 applications in 5 municipalities of the Emilia-Romagna Region, coordinated by Bologna. The regional project includes guidelines – management, challenges, opportunities and legal aspects analysis – for setting up of Web 2.0 platforms by PAs in interactions with citizens. As a project result, the Bologna Municipality tested WikiPower, a web area based on a wiki environment, where “user generated contents” (texts, images, videos, maps) can be produced and published by volunteers.

Presentation Leda Guidi

Citizen Communication Services, City of Bologna

Head of Communication Services to Citizens, project manager of the Iperbole Civic Network/ Portal. Consultant and teacher, speaker at conferences and universities/research centers (MEDIALAB- MIT, IPTS, OCDE etc.), author of papers and articles on e-government, e-participation, new media, Web 2.0 for PAs

Both public administrations and major IT enterprises are deploying new models for the production of public services and for the running of internal processes. Shared Service Centers, Public Private Partnerships, Outsourcing, Cloud Computing and other such models are now being discussed and implemented all over Europe. This is an area in which political decision-making is required and where new models of collaboration and communication need to be put into practice and evaluated. This session will discuss the experiences, critical success factors and models from the view of CIOs and organizations engaged in this field.

Managing Director Vitako

Dr. Marianne Wulff, Managing Director of Vitako (Association of German Public ICT Service Providers), previously Head of the Information Management program area at the KGSt (Local Government Association for Municipal Administration).

The most important goal for more efficient, economical, and customer friendly government is the development of public service networks. In public service networks multiple organizations cooperate to deliver their services. As these are to a large extent information services, seamless exchange of data and interoperable applications are crucial. Therefore interconnected IT service centers form the backbone of integrated service networks.

Presentation Prof.Dr.Andreas Engel

CIO City of Cologne, Speaker of the Network KDN

Andreas Engel (Prof. Dr.) is currently CIO of the City of Cologne and executive manager of a group of public IT Service Centers in the Rhine Area. Until 2001 he was Head of the Department of Applied Computer Science at the University of Koblenz where he carried out numerous projects concerning ICT in public administration.

There is no doubt that Cloud Computing already exists and that it has become a synonym for low-cost IT services. Cloud Computing will be playing a major role in all IT strategies in the near future, and this represents a challenge which IT service organisations in the public administration sector will have to take active steps to meet. The presentation will show the different aspects, the pros and cons and possible strategies for IT services organisations in public administration.

Presentation Dr. Joachim Schiff

CEO IKS Saarbrücken

Dr. Joachim Schiff is mathematician and since 1994 Director of the Information and Communication-Institute of the City of Saarbrücken (IKS). Besides his function as CEO of IKS, he is also Executive Director of “IKS Kommunal GmbH”, a 100% subsidiary of the City

An “integrated smart” city is a city in which administrative service and processes meet the requirements of citizens and companies in the best possible way. The various public and private organisations work together to offer integrated services. The healthcare system also extends to include medical services and social services for the elderly and the disabled. In terms of planning, the environmentally friendly city also takes IT, energy, water supply and traffic into account.

President (Major Cities of Europe) MCE

Giorgio Prister has been working for IBM in the fields of manufacturing, sales and marketing since 1975. From 1995 to 2005, he was Head of European Sales for IBM’s Local Government Industries Division. Since 2006, he has been an independent strategy consultant on ICT strategies in Public Administration. Since June 2008 he has been President of Major Cities of Europe

The Internet of Things will provide tremendous opportunities for redesigning cities, thus allowing better city management, enhanced quality of life for citizens, and sustainable economic development spurred by “green” technologies and smart services in the areas of healthcare, education, transportation, utilities, safety, and government services. This presentation will describe the range of capabilities of connected objects, with special emphasis on urbanization in the next 10 years, and will outline the action plan of the European Commission.

Presentation Gérald Sanutucci

EU Commission, Head of Unit Networked Enterprise & Radio Frequency Identification (RFID), Directorate Converged Networks and Services

Gérald Santucci holds a Master’s degree from the Institute for Political Studies in Paris, and a Ph.D. in Microeconomics from the University of Paris 12 Val-de-Marne. He has been working in the Information Society and Media Directorate-General of the European Commission since February 1986. In March 2007, he was appointed Head of the Unit Networked Enterprise & Radio Frequency Identification (RFID).

Delivering better e-government – lessons from the Smart Cities Project. We will present information on what the Smart Cities project has learned about delivering better e-government. We will focus on the key challenges facing e-government – organisational change, using technology appropriately, and understanding the needs of citizens. The Smart Cities Project is an Interreg IVb project that brings together 13 municipal and academic partners from around the North Sea Region to develop better e-services and e-government.

Presentation Dr. Dave Fitch

Smart Cities Project Manager at Edinburgh Napier University

Dr. David Fitch (PhD, Edinburgh) is the Smart Cities project manager at Edinburgh Napier University. Smart Cities is an Interreg IVb funded project that is creating an innovation network between governments and academics to improve the development and take-up of e-services in the North Sea Region. He manages the project’s Academic Network.

A “smart” city consciously adopts innovative ICT based solutions to improve quality of life and work, and support a more inclusive, and sustainably prosperous urban environment. Smart city leadership enables an open and integrated model that brings together the relevant city stakeholders, the environment and economic development. Public and private organizations must now collaborate on how to develop and fund more integrated services. This session provides examples of implementations in different areas, and draws out some important lessons for success.

Presentation Gerard M. Mooney

General Manager, Global Government and Education IBM Corporation

Gerard Mooney holds a MBA from Yale University, a MS in Accounting from Georgetown University, and a BA in Philosophy from Mount Saint Mary’s College. Mooney is currently General Manager, Global Government and Education, with responsibility for understanding client needs, defining IBM’s strategy, selecting investment areas, creating marketing programs, and directing the deployment of IBM resources worldwide for these two industry groups.

The City of Venice has developed an interoperability platform for delivering services to tourist and city users. This platform has been developed by using Free Open Source Software, it makes use of RFID and relies on “The Cloud” being focused on web services and real time exchange of information among the Municipality and public or private companies acting as service providers.

Presentatiopn Marco Bettini

IT Manager Venis, City of Venice

Marco Bettini is currently IT Director at Venis SpA, the ICT company for the City of Venice. He manages a workgroup of 25 staff and still retains a very hands-on involvement in the work itself being directly responsible for managing a team of designers and IT architects mainly focused on web-services and interoperability platforms.